Support Center

mTape & mRack

  • Support / Warranty

    I have been struggling with a mRack LTO-7 for nearly 1 year. The unit has been sent to mLogic once and came ba...

    1 Agent Answer 1 Community Answer Feb 26, 2018 07:09AM PST
  • License Yoyotta

    Hello, We've bought an mTape-tb2-lt7 in January 2017. I've read that we are offered a free YoY...

    1 Agent Answer 0 Community Answers Feb 26, 2018 02:07AM PST
  • Mac won't start with MTape attached via Thunderbolt

    Hi, We just purchased a LTO 8 MTape machine. We're running a Mac with OS 10.13.13 and using PreRoll P...

    4 Agent Answers 3 Community Answers Feb 23, 2018 03:21PM PST
  • MTape Utility on OS 10.12.6

    Every time I click on "Mount Tape" the application crashes. This is the report from the OS Proc...

    1 Agent Answer 0 Community Answers Feb 05, 2018 01:22PM PST
  • mTape Utility not mounting LTO tapes on High Seirra

    Wondering if you will have a new driver for mTape on high sierra. Currently the utility crashes when you try t...

    1 Agent Answer 0 Community Answers Feb 05, 2018 09:21AM PST
  • Format problem

    When using Yoyotta software, the tape is detected, and when prompt to format I get the following warning: For...

    2 Agent Answers 2 Community Answers Jan 28, 2018 02:59AM PST
  • High Sierra Compatability

    Is there a driver for MacOS High Sierra for the rack-mounted RAID/LTO7 unit? Someone here updated the OS and I...

    2 Agent Answers 1 Community Answer Jan 09, 2018 08:18AM PST
  • application does not detect mtape2

    I've tried BRUPE and Retrospect, I reinstalled MAC 6 times, I've used MAC Pro new late 2013 and Mac ...

    1 Agent Answer 0 Community Answers Nov 14, 2017 09:56AM PST
  • SAS port and mTape Thunderbolt

    Hello, Is the SAS port only made to daisy chain two mTapes? I was hoping the mTape thunderbolt was versatile...

    1 Agent Answer 1 Community Answer Aug 10, 2015 07:48AM PDT
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