Support Center

mTape & mRack

  • mTape

    Archiving software (YoYotta) not recognizing tape cartridge, therefore unable to format.

    1 Agent Answer 0 Community Answers May 22, 2018 09:06AM PDT
  • mTape LTO8 Driver update

    Hi, My Yoyotta is flagging that my mtape lto8 needs a driver update - i have updated the LTO drive with the...

    1 Agent Answer 0 Community Answers May 11, 2018 06:21AM PDT
  • PreRollPost 2 Installer hangs trying to install LTO6 Driver

    Here's the log file of a recent attempt to install PreRoll Post 2. Note that the lines are in reverse ch...

    1 Agent Answer 0 Community Answers Apr 12, 2018 01:02PM PDT
  • Backing up to 2 mTape LTO7 drives

    Hello - where can I find instructions on how to backup to 2 mTape LTO7 drives connected via SAS? My setup is: ...

    1 Agent Answer 0 Community Answers Apr 12, 2018 09:32AM PDT
  • Support / Warranty

    I have been struggling with a mRack LTO-7 for nearly 1 year. The unit has been sent to mLogic once and came ba...

    1 Agent Answer 1 Community Answer Feb 26, 2018 07:09AM PST
  • License Yoyotta

    Hello, We've bought an mTape-tb2-lt7 in January 2017. I've read that we are offered a free YoY...

    2 Agent Answers 1 Community Answer Feb 26, 2018 02:07AM PST
  • Mac won't start with MTape attached via Thunderbolt

    Hi, We just purchased a LTO 8 MTape machine. We're running a Mac with OS 10.13.13 and using PreRoll P...

    4 Agent Answers 3 Community Answers Feb 23, 2018 03:21PM PST
  • Format problem

    When using Yoyotta software, the tape is detected, and when prompt to format I get the following warning: For...

    2 Agent Answers 3 Community Answers Jan 28, 2018 02:59AM PST
  • High Sierra Compatability

    Is there a driver for MacOS High Sierra for the rack-mounted RAID/LTO7 unit? Someone here updated the OS and I...

    3 Agent Answers 3 Community Answers Jan 09, 2018 08:18AM PST
  • application does not detect mtape2

    I've tried BRUPE and Retrospect, I reinstalled MAC 6 times, I've used MAC Pro new late 2013 and Mac ...

    1 Agent Answer 0 Community Answers Nov 14, 2017 09:56AM PST
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