We recently had an issue with our LTO machine. This has been fixed but part of the maintenance was to update the mtape utility software. Since this update when we're attempting to format new LTO tapes they become un-writable. They show up as 2.4tb tape however each time we try to copy any files to them they show the error code - 'The item ... can't be copied because it is too large for the volumes format.' The files we are copying are always under the 2.4tb size. Is there something that could be happening through the formatting process and can this be resolved? We are simply formatting the tapes by placing them in the deck, pressing format within the software, typing in the serial code/name for the tape and then pressing format. Is there another step to this process?
I would note that when copying to previously formatted tapes there is not the issue and reading old tapes and copying from them is no issue either, it is only tapes that are newly formatted in the updated software.
Another issue that we are having is that once tapes are mounted they are no longer showing their serial numbers as they did, and the software never returns to a command page, meaning all the tapes have to be manually ejected. A process that we know from previous experience to occasionally corrupt tapes. Are we safe to continue to manually ejecting tapes, or again is there a solution to this issue?
As I believe both issues to be software based, is there a newly fixed software or another programme you would recommend?
Thanks for your help.